The sky is blue. We all know it. Insurance adjusters need more “information” before determining if the sky is blue! Well, I’m probably being silly here but only to make a point - there are some adjusters who stall by requesting additional information about everything! You can tell them you lost wages from your job. That won’t cut it. You can send them a letter from your employer. That won’t cut it. You can send them tax returns. Guess what? They want “more information.”
Some insurance adjusters drive me crazy by requesting lots of unnecessary information. It seems that regardless of how much documentation you give them, they always want more. In my opinion this is nothing but a stall tactic. These are people who can’t see the forest from the trees. You’ll provide them with adequate information regarding lost earnings but unless you have a video of you sitting at home in pain, they just won’t believe you. These insurance adjusters are making life difficult because they are trying to postpone the settlement of your case. They realize in their heart of hearts the additional information is not going to make any difference in their offer. Nevertheless, they will string you along and they will continue asking for additional documentation!
Not all adjusters are so myopic. Many of them get it. Usually the ones who have been doing it long enough actually know what they are doing. However, some give others a bad reputation….just like some lawyers give the profession a bad reputation. When I worked for a major insurance company, there were some adjusters who wouldn’t give their own mother a nickel. Then when a jury awarded the plaintiff money, these same adjusters called the jury “crazy.” I think some adjusters simply confuse the standard of proof in a civil case with that required in a criminal case. They need proof “beyond a reasonable doubt” when in fact, a “preponderance of the evidence” is the actual standard. Just like my Mother told me, “Some folks are difficult just to be difficult.”
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by Robert Mansour
Robert Mansour is a personal injury lawyer serving Santa Clarita, Valencia, Saugus, Canyon Country, Newhall, Stevenson Ranch, Castaic and surrounding communities.