There is a new tactic be employed by some insurance companies that I thought I would share with you. Basically, even when liability is perfectly clear, they will stall the process by insisting that they need to "speak with their insured."
That simply means that they are trying to delay the settlement process. They will say things like they can't accept liability unless they speak with their client, even when liability is clearly against their client. They do this even when the police report is clearly against their client.
They simply state, "Well it's our policy to speak to our insured first before deciding whether or not to accept fault for this accident." In the meantime, there's damage clearly to the front of their clients car, damage clearly to the back of my clients car, and a police report that puts the blame squarely on their client. In truth, there really is no "need" to speak to their insured. What they're trying to do is delay the settlement of the case and defer the acceptance of liability. In the meantime, my clients are incurring bills, may be unable to rent a car, or other problem simply because the responsible party's insurance company won't accept liability until they "speak with their client."
I can understand the need to speak with their client when liability is disputed or there are serious questions about the case. However, interviewing their own client when liability is obviously clear is nothing more than a stall tactic. It is very sad to see how low some insurance companies will stoop an effort to avoid paying out what is owed.
Please call my office if you want to discuss your personal injury case. The phone number is (661) 414-7100.