VIDEO TRANSCRIPT:

Dave:              Now, another thing, we were talking about this during the break, that the insurance adjustors are trying to befriend you. They're trying to be open, "Let's meet for coffee."

Robert:            Oh yeah, that's a new strategy. What they do is they call you within 24 hours and they're very friendly. "We'll take care of this. We're going to pay for everything. Don't you worry." They send you flowers! I'm being silly. 

     But here's the new thing. Some insurance companies are having adjustors put lids on cases very fast, so what they'll do is, they'll say, "Let me meet you at Starbucks because I want to learn more about the accident. I want to learn more about your injuries." They don't want to learn anything. They want to dangle a check in front of you at Starbucks. "Here's $500. Why don't we call this a day? Would you sign here?" And the next thing you know you're signing away all your rights because you were presented with a $500 check, and at the time it seemed reasonable. But the next day it doesn't seem so reasonable when you're still hurt, or you find out that you have a disc injury and you weren't aware that it was a disc injury. So yeah, "Let's meet for coffee," the "friendly" insurance adjustor approach.

If you need assistance or guidance with your personal injury case, give my office at call at (661) 414-7100.  We will let you know if there is anything we can do to help or otherwise bring value to your case.  We serve Santa Clarita and its communities of Valencia, Newhall, Castaic, Canyon Country, Stevenson Ranch and beyond.

VIDEO TRANSCRIPT:

Hello everybody. This is Robert Mansour, and thank you for watching this brief video. I'm a lawyer in the Los Angeles area, and one of my areas of practice is personal injury. I wanted to make this brief video for you today to implore you not to yell at your insurance adjuster.

Do not scream at the insurance adjuster. Do not fight with the insurance adjuster. Do not use profanity with the insurance adjuster. Don't hang up on the insurance adjuster. I know sometimes these things can be very frustrating, and sometimes insurance adjusters can be very frustrating over the phone. Maybe they're not trying to be frustrating, but you don't understand what they're talking about. You don't understand the rationale or they might be just downright rude.

However, keep in mind, this is potentially the hand that feeds you. So if you get the insurance adjuster all angry with you, do you think that helps or reduces your chances for a fair settlement in your case? You don't want to burn a bridge that you're going to need to cross later on. Here's what invariably happens. The clients will yell and scream at the insurance adjuster and then call me and say, "You need to help me with this," like I'm going to be able to make a miracle at that point. I can't rebuild a bridge sometimes that has been burned.

Sometimes the client has done irreparable harm. So before you lose your cool with the insurance adjuster, you know, pause, take a deep breath, talk to a lawyer, find out what your rights are. Bringing the lawyer in after you've yelled and screamed at the insurance adjuster is rarely going to help the situation. In fact, the insurance adjuster may dig in their heels even deeper than they did before simply to upset you even further.

Do not make it personal if you can avoid it. I know sometimes it's difficult and sometimes it's frustrating, but you may want to bring in a lawyer from the very beginning so that you don't have to handle it at all and just have the attorney handle everything for you. In any case, be very careful when you're dealing with the insurance adjusters, and don't do anything that you might regret later on.

Again, this is Robert Mansour. Thank you very much for watching this brief video. I hope you found it helpful. If you want to reach me, you can call me at the office. (661) 414-7100 or visit my website at valencialawyer.com. Thank you very much for watching.​