VIDEO TRANSCRIPT: Hello everyone, this is Robert Mansour. We get a question here a lot at the office about property damage when it comes to personal injury cases. Now my office generally represents people who have serious injuries from automobile accidents. Sometimes the issue of property damage does come up and clients need some guidance. Here is the deal. Either they're going to fix your vehicle or they're going to offer you the amount of the total loss value of the vehicle. If your vehicle is a total loss, they're going to offer you the fair value of your vehicle, of what it was worth the day of the accident before you got hit. They're not going to give you enough money to go buy a new car. If that was the case then everybody would go get into a car accident and hope to get a new car.
Basically, if you are not being offered something fair for your vehicle, let's say they're offering you $9000 of your vehicle but you think it's worth $11000. Well if you are dealing with your company or another person's company, you need to give them reasons to offer you more. You can't just call them and say, "Hey, I want more money." That's probably not going to carry the day. What you really want to do is you want to provide them with evidence. You want to go online and search for the same type of vehicle you had, same year, same millage or as close as you can to it and try to find valuations for your vehicle. You can also try Kelley Blue Book, you can also try edmunds.com. There are a variety of valuation resources now.
Truth be told, most insurance companies do not rely on anything like Kelley Blue Book. They use outside 3rd party companies that evaluate the vehicle based on comprehensive research of the vehicles in your area, comparable vehicles in your area and also some other valuation metrics that these other companies use. Now, if you don't agree with the valuation, you need to provide your evidence to the insurance company. Send it to them. Send them a cover letter explaining why you think you should be offered more on your vehicle. You need to be able to back up your assertion with actual evidence. Now will that always work? Not necessarily. If you were still not being offered enough for your vehicle, really the only option after that is to perhaps hire a valuation expert. There are people out there who are experts in evaluating automobiles.
Now, generally speaking, a good expert will charge you anywhere from $500 to $1000 to conduct a full evaluation and appraisal of your vehicle. If you're only squabbling over a few $100 with the insurance company, it doesn't make sense for you to spend that kind of money hoping to recover roughly the same amount. Basically you might want to get an expert involved if there is a huge disparity or at least an appreciable disparity between what you are being offered and what you believe your vehicle is worth. I hope you've found this video to be helpful. Thank you very much for watching. If I could be of any service to you for your personal injury case, please don't hesitate to contact my office. Thank you very much.
If you need help after a serious car accident, give us a call at (661) 414-7100. Robert serves Santa Clarita and its surrounding communities of Valencia, Stevenson Ranch, Castaic, Canyon Country, Newhall, Saugus, and beyond.
Most people think their injury case is worth more than it is. The problem is insurance companies won't agree with you most of the time. The prism they use to analyze your case is different from yours. You will view your case from a very subjective point of view. They use software, statistics, analytical charts, and tons of objective data. They know what juries in your zip code will award on most days. So while you may be correct in your analysis, they are betting on software and statistics in making you their offer. Remember, the insurance company's job is to KEEP its money. Insurance adjusters don't really like paying out on claims. There are many factors affecting the value of any personal injury case, and many exceptions to what I'm about to say, but we are going to simplify matters for purposes of this blog post.
Here are 5 main reasons your case may result in a lower settlement:
1) The extent of your injuries is not that bad. If all you have is aches and pains (sprain/strain), then your injury will be categorized as a "soft tissue" case. Generally speaking, insurance companies aren't impressed with soft tissue cases. Frankly, most jurors are also unimpressed. Remember, 90% of jurors have aches and pains every day. If you ask 12 members of the jury to miss work for two weeks to listen to your case in court, you better have something better to offer them than "aches and pains" because most of them have the same issues every day of their lives (without being involved in an accident).
Your injuries drive the value of your case. In short, the more significant your injury is, the higher the value of your case will be. Many clients come to my office and tell me about their aches and pains after an accident. I totally understand how frustrated they are. After all, who wants to have aches an pains when you didn't have them before an accident. However, then I tell them about my client who had a brain injury and uses a walker for the rest of his life, or my client who lost 50% of his vision, they begin to understand. Once they hear of these more "significant" injuries, they start to put things in perspective. Even if you have lingering aches and pains that don't resolve, if nothing shows up on an xray, MRI or CT scan, it's going to be an uphill battle. I'm not trying to belittle my client's injury, but I assume they want facts and candid advice when they come to see me. Simply put, fractures, surgeries, and permanent injuries tend to be worth more than simple soft tissue cases.
2) Damage to your vehicle is relatively minor or hard to see. After over 20 years of working on both sides of the fence (plaintiff and defense), I've come to accept the basic truth that minor damage (or damage that is hard to see) is a tough sell when it comes to convincing others you were injured. If you need to explain the damage to your vehicle, that is a warning sign your case may be valued less than someone who has photos of horrific vehicle damage. The truth is many people have minor damage but significant injuries, and vice versa. However, the unfortunate truth is that juries and insurance adjusters aren't impressed with minor damage. So while you may indeed be injured, you need to understand that minor damage is going to be a problem for your case.
3) Limited insurance. In some cases, your case may be worth a great deal, but if the person who caused you injury only has limited insurance (i.e., $15,000) and you don't have any additional insurance available to you under your auto policy (i.e., underinsured motorist coverage), then you may be out of luck. Remember, you don't get to keep the entire amount. You may have liens that need to be paid, other outstanding expenses, attorney fees, etc. While you theoretically can go after the responsible party in court, you will have to weigh and balance the potential expenses and time involved in doing so against the likelihood you're going to collect anything from that person. Does it make sense to spend $20,000 in an effort to recover an additional $20,000 on your case? And that assumes the responsible party has any funds to give you in the first place.
4) Low medical bills. Simply put, the lower your medical bills, the lower your settlement will be. Higher medical bills generally result in higher settlements. This is not true in every case. For example, if all you have is a neck sprain and you go get $50,000 in massages, no insurance adjuster or jury is going to award you that amount. Just because you have the bills, that doesn't mean they are reasonable. However, if you have a serious injury, and all you have is a $250 urgent care bill, that may be a problem for your case. That is not to encourage you to go get high medical bills, but just to impress upon you the need for active treatment after an accident. If you don't get any medical care, the insurance adjuster will simply assume you're probably not hurt. Also, remember the amount of your bills is not relevant...it's what the health care provider accepted as payment in full. So for example, if your bills are $100,000 but your health care providers accepted $20,000 as payment in full, then the latter number is what matters. You cannot present the higher amount. Therefore, if you have Medi-Cal, you can imagine your bills will be very low because Medi-Cal pays a fraction of your bills and providers cannot bill you for the balance.
5) What kind of medical treatment you received and how you went out doing so. If you have a significant injury but wait 4 months to do anything about it, the insurance company is going to give you a hard time. They will argue your injury was unrelated, or you wouldn't have waited 4 months. That's why I always tell clients you need to be proactive with your medical care. If your care is sporadic and inconsistent, don't be surprised if the insurance company offers you a paltry sum. The sooner you treat, the better.
Again, the previous points are simply general in nature. There are many exceptions. If you want candid advice about your personal injury case, please feel free to contact our office. Call (661) 414-7100.
Can you get a brain injury from an automobile accident? Absolutely. Hello everyone. This is Robert Mansour. I'm a personal injury lawyer in the Los Angeles area. Today I wanted to make a brief video about brain injuries and car accidents.
Now it is a rare injury to have a brain injury from a car accident, but it can happen. Generally speaking, you're going to see somebody striking their head against the window or the windshield. Sometimes it can also happen from the quick back and forth motion of the head. It rattles the brain inside the head and sometimes can cause damage that way as well.
Generally speaking, if you do strike your head, you're going to notice things like dizziness, sometimes really severe headaches, blurred vision. These kinds of neurological complaints can be a sign of a brain injury. You also may have lost consciousness for a period of time, if the brain was deprived of oxygen for a period of time. You may be forgetful. You may have short term memory loss. Those are all very important issues and you need to be very cognizant of them.
I had a case one time when my client's head hit the windshield. He had a bump on his head but it went away after a couple of days. About a week after the accident he started to notice debilitating headaches, very very painful headaches, to the point where he had to check into the hospital because he couldn't do his job, he couldn't even drive a vehicle, it was so painful. They found that he had a slow bleed inside his brain from the date of the accident. It had been happening very slowly overtime to the point where they actually had to do brain surgery on the client.
He ended up unfortunately compromised and he still has some effects of the injury until today. For a while he had to walk with a walker. He wasn't able to control his arms and legs as well as he would like to. He wasn't able to drive a vehicle. He actually lost his job as a result of the accident because he could no longer do the job that was required of him.
Be very very careful if you have these kinds of symptoms as it may be indicative of a brain injury. You may need to seek a neurological consultation as soon as possible to rule out anything serious. Also your orthopedic doctor who is treating you may want to send you for a neurological evaluation before commencing physical therapy or any active treatment for your accident.
This is Robert Mansour. Thank you very much for watching this brief video about brain injuries and car accidents. If I can be of assistance, please feel free to contact my office. Thank you very much.
If you've had a brain injury from a car accident, call our office at (661) 414-7100 to see if we can help.
After an auto accident, there are many reasons an insurance adjuster may not call you back. Here is a brief list of some common reasons insurance adjusters don't call people back:
1) They are a lousy insurance adjuster who doesn't want to do his/her job. Here at my office, there are a handful of insurance companies that are notorious for not returning calls, putting people on hold indefinitely, or they route every call to voice mail! You are not alone!
2) There are overworked. Most insurance adjusters are hard working folks who simply have too many files on their desk. At any given time, they might have about 200 files on their desk. Usually, this work load mandates they pay more attention to fires on their desk. Your file may simply not be a priority because they have too much work.
3) They did not get your message. Email and voice mail aren't fool proof. Email is usually a good way to communicate because you have a paper trail. Do both when you can.
4) There is no reason for them to call you. For example, if you don't have collision coverage on your car, your insurance company isn't going to fix your car (or rent you a car). Therefore, even though you contacted your insurance company to report an accident, there's really no reason for them to call you after that. If your policy doesn't provide any coverage for your injuries or to fix your car, then they're pretty much done. Don't expect them to call you if there is no real reason for them to do so.
5) You haven't asked them to actually do anything. Calling and reporting an accident doesn't necessarily mean anything. Sometimes clients tell me, "Yeah, I called the insurance company and told them about the accident. They haven't called me back yet." Then I ask, "Did you ask them to actually do anything?" The client replies, "No. I just thought they'd call me..." Well, here is the truth - in most cases, they will call you to inquire if you are making a claim etc. However, in some cases, unless you actually ask them to fix your car, or to help you with an injury claim etc., then some adjusters simply won't call you. In short, you haven't affirmatively asked them to do anything, and it certainly isn't in their best interests to move YOUR personal injury/property damage claim forward. That's your problem - not theirs. So if they don't call you back, ask yourself if you actually asked them to do anything.
Dealing with insurance is often a very frustrating ordeal. There's nothing fun about it. Clarity is key. If you want an insurance adjuster to do something, ask them to do it. If you have a question, ask your question - don't try to read the insurance adjuster's mind. Sometimes you may think the next step in your claim is painfully obvious, but it may not be quite obvious to the insurance adjuster. Truthfully, there are many excellent adjusters out there who can make things easier. If you end up with an excellent adjuster, be thankful!
Also, you need to ask questions and get clarity whenever there is any hint of ambiguity. For example, if they say, "Sure you can rent a car! Just send us the bill when you're done." You then need to ask the follow up questions: "How many days of rental will you pay for? How much per day? What kind of car can I rent?" Don't assume anything. Be clear and ask questions. Send an email follow up for confirmation. If they don't allow email, then fax them confirmation. Don't leave things to interpretation.
So if an insurance adjuster isn't calling you back, there are many reasons for that. Either they are incompetent, overworked, don't owe you a duty to act, or you simply haven't asked them to do anything. If you still can't get their cooperation, it would be a good idea to get their supervisor on the phone. Whatever you do, be civil and maintain your cool at all times. Civility and professionalism usually go a long way.
Hello everyone this is Robert Mansour. I wanted to make a brief video today about being proactive regarding your medical care after a personal injury accident. Lets say you get involved in a serious automobile accident and you are hurt. One of the most important things to keep in mind is that you need to move, with respect to your care, your health care. Don't let two, three, four weeks go by before you do anything. Here's why, the insurance adjusters look very carefully at your behavior after an automobile accident. They look in they see how much time lapsed from the very day of the accident to day they went to first see a doctor and then they say, "How many days after that did they start their physical therapy and then after that what did they do? Are they skipping their appointments? Are they waiting too long?"
This is a very big problem that I see in personal injury cases. For example, I'll call the client and I'll say, "Oh, you were hurt in an accident?" They'll say, "Yes, I was" I say, "Have you seen a doctor?" They say, "No" I said, "You understand that the other party's going to say - that you are not really injured because you didn't go see a doctor.'"
Then they go see a doctor because they're hurt and the doctor prescribes physical therapy. I might call the client and I say, "Okay, did you go to the doctor?" They say, "Yes, I did" and I say, "Okay, what happened?" "Oh, the doctor says I should do physical therapy." I say, "Well, did you go for physical therapy?", "Oh, no I'm too busy."
That's a very difficult client to help because they're not being proactive about their care. They're being passive about their care and if they don't care enough about their case and their health to go seek the proper medical care, why should the insurance adjuster care any more?
It's frustrating sometimes, for me, to have clients who are not proactive because I can't pull a rabbit out of a hat. I am not a magician. If my client tells me that they are hurt and that they are injured from an auto accident, serious auto accident, they need to go to the doctor. They need to get proactive care, they need to get better, they need to go to physical therapy, they need to go get x-rays, MRI's, they need to follow doctors orders. They need to follow through on their appointments because if they don't the insurance company will use all that against them.
Then their case implodes on them and they get frustrated. Again, I reiterate, I tell them, "Listen if you don't care enough about your own case, the insurance adjuster is not going to care more than you. In fact they are going to care far less and they are going to devalue your case." Here is the problem, you might have serious injuries from a car accident. You might be really, really hurt, but if you are not proactive about your care it only serves to harm you at the end of the day. The insurance adjuster for the responsible party is more than happy to devalue your case, and to poo-poo it, and to belittle it. Don't give them extra reasons to do so. They're already wired to do that. If you are not proactive about your care, and you don't go seek the care, cetera then don't be surprised if the insurance adjuster and the insurance company for the responsible party, use that against you.
Therefore, it is very, very important to move forward with your care. To be proactive about it. To follow through on the doctors orders and to keep your attorney advised of what's going on. Thank you very much for watching this video. I hope I have impressed upon you the importance of proactive medical care after an automobile accident. Thank you very much for watching and if you have any questions regarding this or other personal injury matters, please feel free to contact my office. Thank you very much.
If you incur hospital bills after a car accident, you might be wondering, "Who is responsible for paying for my hospital bills?" The short answer is - You! Just because someone causes you harm doesn't mean they are going to pay for your hospital bills. The hospital, emergency room, doctors, xrays facilities, etc. expect to be paid. You can't simply ignore those bills. I've known some clients who get hospital bills and toss them in the trash thinking, "These aren't my responsibility. I don't need to worry about these bills." The truth is you DO have to worry about these bills. When I tell clients they are responsible for their hospital bills, many protest, "Why should I have to pay these? I'm not the one who caused the accident!"
So then I tell the clients a little story that oftens help explain the situation: Let's say someone vandalizes your home one day by painting graffiti all over it. You catch them in the act and call the police. The police show up and arrest the perpetrators. So far so good. Then you hire Johnny's Painting Company to come and remove the graffiti and repaint your home. Johnny and his crew do a great job. Then Johnny knocks on your door and asks you to pay him for the work. You can't tell him, "Listen, I'm not going to pay your bill. You need to go after the people who vandalized my home." Johnny isn't going to do that. It's not his problem. He provided a service and expects to be paid. Paying him is your responsibility. Then you can theoretically pursue reimbursement from the vandals. So basically, it's the same story with medical care - the health care providers will provide a service to you, but you need to pay them. You can't expect them to go after the responsible party for payment.
There are some medical providers who will provide you service on a "lien" basis. Those providers are not the subject of this posting. When a provider is on a "lien," that simply means you are promising to pay them for their service at the conclusion of your case. You are basically deferring payment to them. This FAQ deals with providers who are NOT on a lien (most hospitals, ER doctors, urgent care centers, PPO doctors, etc.).
Since you have to pay the hospital and related bills, you need to determine what resources you will use to pay. First, if you don't have health insurance, you can ask the providers to treat you as a "cash" patient. Generally, most providers have a "cash" price that is often a fraction of what they would charge to an insurance company. Some also have special programs available to people who need financial assistance. Most will accept payment plans as well.
Second, if you have health insurance, you can simply use that to pay. However, if you have a high deductible, that might be burdensome. Most health care providers who are "in network" will charge you the negotiated rate they have with your health insurance company. That is often far less than "sticker price" on most services. Keep in mind if you recover money from the responsible party, most health insurers have "reimbursement" provisions built into their contracts. That means you need to reimburse your health care insurance company if you recover money from the responsible party. In general, you only need to reimburse them if you recover. You are not obligated to recover money for them.
Third, you might have coverage for health care expenses under your own automobile insurance policy. Many folks have "medical payments" coverage under their own policy and they don't even know it. Many insurance companies aren't eager to tell you about this, but you need to find out if you have it. In many cases, you can have your bills (copays, etc.) paid by your own car insurance company. You've been paying for this benefit so you might as well use it. As with the health insurance companies, your auto insurance company also has a right to reimbursement if you recover compensation from the responsible party. Make sure you don't ignore these reimbursement provisions. In most cases, your auto insurance company will send you a letter reminding you of this obligation if they pay any funds pursuant to any medical payments coverage.
The main thing you need to keep in mind is that you are responsible for paying your health care bills. You can ultimately recover them from the responsible party, but that doesn't absolve you from the responsibility of paying your bills. Therefore, you can't just ignore or throw those bills in the trash when you get them. Talk to an experienced lawyer about how you might handle your accident related medical bills. There are several approaches you might consider, each with its own pros and cons.
If you are involved in a serious car accident and need advice, feel free to contact our office at (661) 414-7100 to see if we can help.
VIDEO TRANSCRIPT: Hello everybody! This is Robert Mansour. I wanted to make a brief video today to address something called the gap. The gap is the gap between the date of the accident and the date that you start actively getting medical treatment for your injuries from that accident. If the gap is too long, say, 2, 3 weeks, the insurance adjuster and the insurance company is going to use that against you.
They're going to say, "You weren't hurt all that bad. If you were hurt that bad, you would've gone to the doctor, you would've gotten care, et cetera." The fact that you waited 2 or 3 weeks, or in some cases, I have cases where the clients don't go for months, and then they call and it's too late at that point, it looks really, really bad. They might be hurt for sure, but their behavior was not congruent with their allegation of injury.
The other gap that is sometimes used against you is if you miss treatment sessions. Let's say you're getting physical therapy for your car accident case and it's helping, but you cancel some appointment, you reschedule them, you don't show up, you're a no-show, then your treatment looks very sporadic and there are tremendous gaps between the treatment sessions or between evaluations from a doctor. Those gaps will also be used against you.
Please understand, it is not only in the best interest of your personal injury matter, but it's also in the best interest of your health to make sure that you get appropriate treatment for your injuries, and that you're proactive about it. I hope this has been helpful. My name is Robert Mansour. Please visit my website ValenciaLawyer.com for lots more educational material about personal injury cases. Thank you.
After an accident, and if you are able, try to take photographs of every vehicle that was involved in the accident. If you have the energy at the scene of the accident and you have a camera or perhaps a cell phone that has a camera in it, take pictures – but not only of your vehicle. I have a lot of clients who bring me lots of pictures of their vehicle only. That’s fine, and that’s very helpful. However, if you can, take pictures of all the other vehicles that were involved in the accident as well.
Also, try to take pictures from several different angles because a picture is a static image. It’s two-dimensional, and sometimes it’s very difficult to assess the damage simply by looking at it from one angle. If you are viewing the vehicle damage with your own eyes, you have three-dimensional ability, and you can assess the damage a little bit better. So if you're taking a photograph, make sure to take photographs from several different angles so that you better tell the story. Also take photos in different lighting conditions because some damage may be harder to see in different light. Try to make sure your reflection or shadow isn't in the photo. That can be distracting when you are trying to convey the extent of damage. You want the insurance adjuster to understand this was more than a simple parking lot tap to your car, and the best way to do that is through photographs that really tell your story.
If you don’t have photographs, it’s tough to convince a jury or an adjuster or anybody else of the severity of the impact. Pictures really do tell a thousand words. So to the extent that you can, take many photographs. If your vehicle has already been towed to a yard, see if you can get to that yard or have a friend or a family member go to that yard and take some pictures of your vehicle. The more the merrier. There really is no limit. At the end of the day, the photos you take should be designed to convey your story to the insurance adjuster.
Hello, everybody. My name is Robert Mansour. I'm a personal injury lawyer and I wanted to make a brief video today about liens and personal injury cases.
You see, after you have your personal injury case and you settle your case, you're offered a certain amount of money from the insurance company. What you have to realize is that from that settlement amount, you have to pay the doctor's fees in some cases, outstanding medical bills. There may be liens on the file. For example, there's an attorney's fee. You may have to repay your health insurance company. They may have a lien. A workers' compensation insurance company may have a lien, Medicare...Medi-cal.
In other words, you have to understand that the settlement amount is one thing, but then you have to pay all of these entities and then there is the residual amount that goes to the client. Let's say for example, I have a case that's settled for $20,000, and the client nets let's say $10,000. The clients in some cases get very frustrated and I understand why because they say, "Well, wait a minute. All I got was $10,000," and I say, "Wait a minute. You got $20,000, but you see, you had to pay a whole bunch of different service providers and then you got $10,000." The client say, "Well, that doesn't seem fair," but actually, that's how it works.
You see, there's two components to these cases. There's the economic damages and the non-economic damages. The non-economic damages are sometimes called pain and suffering. Let's say you have $10,000 in bills and you wen to a jury, and you went to a trial and a jury came back and the jury said, "Okay. We're going to give you $10,000 for your bills." By the way, assuming they buy all of your bills. "Then we're going to give you say $10,000 in pain and suffering." That's your result, $20,000. You still have all these bills that have to be paid. You see, that's part of your recovery.
In a personal injury case, your focus should not be on what you net but should be on the entire amount of the settlement. That is the value of the case and you will net less because different providers need to get paid. Of course, a good lawyer should explain these things to his or her client and make it very clear that this is how the process works.
I hope you found this video helpful regarding liens and payments and personal injury cases. Thank you very much for watching.
VIDEO TRANSCRIPT: Hello everybody, my name is Robert Mansour, and I wanted to make a brief video today about causation. Causation is an important element of personal injury cases. Just because you have an injury doesn't necessarily mean it was from the car accident. Sometimes I have clients who have a lot of pain and we go and we take an MRI or some kind of scan of their back or their neck, and we find a problem. Let's say we find a herniation of the disc or a bulging disc or a tear in the shoulder or something like that.
The question from the opposing side is always going to be well fine, but is that from the accident or perhaps it's from something else. When you have a preexisting problem for example before the accident, it's a 2-edge sword. The defense is going to argue that that's a preexisting problem and the accident has nothing to do with it. The plaintiff is going to argue that the accident aggravated that condition and made it worst. Now its tough to tell of course when it's aggravated, when does it go back to pre-accident level or does it ever go back to pre-accident level.
This is where doctor's testimony is very important. This is where you want to be able to ask the doctor, "Doctor can you say with any certainty that this is from the accident versus something that predates the accident?" Now another thing that you can do sometimes is you can say, "Fine. Maybe I have this problem before the accident, but it was dormant. It was asymptomatic. I didn't have any symptoms." The argument that I would use is I would say, "Ladies and gentleman, my client is standing at the edge of the cliff."
The other party came and push them over the cliff. By doing so, they can't just say, "Oh well, I pushed you over the cliff. That's your problem." If you have a preexisting problem that was asymptomatic but is now symptomatic, that is an argument that you should make in your personal injury case. My name is Robert Mansour and I just wanted to address this issue causation today in this brief video. I hope you found it helpful, and thank you very much for watching.
Call (661) 414-7100 if you've been involved in a serious car accident and need advice. Robert serves Santa Clarita, CA and its communities of Valencia, Saugus, Canyon Country, Newhall, Castaic and Stevenson Ranch. Robert also serves the larger Los Angeles county area.
by Robert Mansour
Robert Mansour is a personal injury lawyer serving Santa Clarita, Valencia,