Insurance adjusters sometimes give false or misleading advice

In this brief video, Attorney Robert Mansour explains how some insurance adjusters give accident victims patently false information.  Now, whether or not this false information is given purposefully or by innocent error is not terribly relevant.  What is important to learn is you should run the advice by a seasoned professional who can tell you whether the information you received is misleading, not entirely true, or an outright lie.  Again, having worked for an insurance company I can confidently say that most adjusters are just trying to do an honest job. They aren't out to trick anyone.  However, that doesn't prevent some people from giving false or incomplete information to victims of car accidents.  Just be careful and make sure you consult with a lawyer to figure out whether the information you've been given is accurate or perhaps not quite so.

Here is the brief transcript for the above video:

Dave:     And then you have here, on one of the things, they will patently give you false information.

Robert:     Yes. And unfortunately, there are always bad eggs in every industry. So one of the false things that they'll tell you is, they'll say, "Well if you had a back injury before, you can't make a claim for a back injury from this case." Or, "It seems that you had shoulder surgery in the past. If your shoulder is hurting you, you're not allowed to make another claim for that." Or they will tell you something like, "Don't hire a lawyer because you're not going to recover enough money if you hire a lawyer." And the biggest one is, "We'll pay for your medical bills."

They will always tell my clients, "Oh, we'll pay for everything. Don't worry. You just send us the bills." And I always tell my clients, "They're not going to pay your bills. They're not." Because insurance adjustors "adjust." That's their job. They have to "adjust." So what do they do? They take your bills and they offer a fraction of them. They tell you they're going to pay the bills, but they don't. They just pay a fraction of those bills because they adjust them and they say, "Oh, this was too expensive. This was unnecessary." And now you're stuck with all these bills that you can't pay.