The insurance adjuster for the party at fault will generally be very nice to you at the very beginning of the case. Why would they do that? They want to get your cooperation because they want you to provide as much information about your injury case as possible. They will also ask you for a recorded statement (which I don’t recommend you provide) and will probably ask you to sign all kinds of forms relinquishing your rights and providing them with permission to obtain financial and medical records about you.
They will ask you for your social security number so they can research your entire history. However, there are many things that they will NOT do. They will never put in writing that their client was at fault. They won’t tell you how much insurance money is available to you. They won’t provide you with a copy of your own recorded statement. They certainly won’t let you take the statement of their client. They won’t provide you with any witness statements they’ve obtained. If they “index” you by using your social security number, they likely will not give you a copy of what they uncovered. They won’t give you copies of any information they dig up about you.
So they act all friendly at first in order to obtain loads of information from you, but they will NOT provide you with the same information when you request it from them. Does that sound fair? No.
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by Robert Mansour
Robert Mansour is a personal injury lawyer serving Santa Clarita, Valencia,