Call anytime: 661-414-7100 or text 661-249-9990
Santa Clarita Car Accident Attorneys - Call (661) 414-7100
  • Home
  • About
    • Client Reviews
    • Fees and Policies
  • Cases We Handle
    • Car Accidents
    • Motorcycle Accidents
    • Pedestrian Accidents
    • Bicycle Accidents
    • Brain Injury Cases
    • Wrongful Death
    • Spinal Cord Injuries
    • Estate Planning
  • Resources
    • Videos
    • Blog
    • Library
    • FAQ
  • FREE CASE EVALUATION
  • Contact
    • ZOOM VIDEO
  • Home
  • About
    • Client Reviews
    • Fees and Policies
  • Cases We Handle
    • Car Accidents
    • Motorcycle Accidents
    • Pedestrian Accidents
    • Bicycle Accidents
    • Brain Injury Cases
    • Wrongful Death
    • Spinal Cord Injuries
    • Estate Planning
  • Resources
    • Videos
    • Blog
    • Library
    • FAQ
  • FREE CASE EVALUATION
  • Contact
    • ZOOM VIDEO

Law Office of Robert Mansour

Frequently Asked Questions

Why are so many different adjusters handling my case?

1/12/2015

 
Sometimes clients call me and wonder why their case has been apparently handled so many different adjusters. It might seem like there are many different people handling your case, especially at the very beginning. When you first place a call to the insurance company for the responsible party, or even your own insurance company, you're often greeted by an intake person. This person's job is simply to take the call, get the relevant information, and then turn the matter over to the appropriate department or the appropriate adjuster.  These intake people are often very friendly and in some cases may give you false hope that everything is going to be simple and easy. Keep in mind, they have no reason to be unpleasant with you, and in most cases, they are so nice that you may have a false sense of security that everything in your case is going to turn out just fine. They assure you that they're going to take care of everything, that there's nothing to worry about, and so on.  I'm not suggesting these folks are lying to you...I'm just suggesting their pleasant demeanor is not necessarily indicative of everyone you're going to encounter.

The next adjuster who might help you is usually the property damage adjuster. This person's job is to help you resolve your property damage claim. Whether or not it is your insurance company or not, this adjuster will often arrange for your vehicle to be inspected either by their own in-house inspectors, and/or the body shop. Sometimes, the property damage adjuster will send an inspector to take a look at your car wherever it might be. They will often give a preliminary assessment and in many cases write up an estimate. If your vehicle is a an obvious total loss, sometimes that's all it takes. In some cases, your vehicle will be taken to a shop where you will receive a more detailed estimate. The property damage adjuster may also arrange for you to get a rental car. Make sure that the rental car arrangement is strictly between the insurance company and the rental car company. All you need to do is pick up the car and return the car.  If your vehicle is a total loss, you might hear from a "total loss" adjuster.

Another adjuster you might hear from is the bodily injury adjuster. If you are making an injury claim, your case will be assigned to a bodily injury adjuster whose job it is to review your medical records and bills and compensate you for your injuries.  Keep in mind, this person does not have your interests at heart.  They work for the insurance company, and their job is to take a very conservative stance when it comes to your medical bills. Don't believe it when they tell you they will "handle" all your bills and just to send it to them. If the bills get too high, the adjuster will argue your bills are too high and will not want to pay them. If you treat for too long, the adjuster might give you a hard time about that as well.

You need to know there are many different people at the insurance company that might handle your claim.  Some insurance companies have even gone to a "team approach." Every time you call, you might get somebody different. The person taking your call might work for a particular team that handles your file. In some cases, this is very convenient because you don't have to speak with the same person every time. You don't have to play as much "phone tag." By the same token, the inverse is true, as it could also be very frustrating because you may have to rehash what you spoke about even though they try to keep copious notes at their end.

If you need help with your personal injury case, call our office at (661) 414-7100 to see if we can assist you.  Thank you so much for visiting our website.

Comments are closed.

    Categories

    All
    Alternative Dispute Resolution
    Attorneys
    Basic Speed Law
    Brain Injury
    Car Rental
    Case Value
    Claims Adjusters
    Comparative Negligence
    Damages
    Defendant
    Depositions
    Doctors
    Ear Injuries
    Fractured Patella
    Health Care
    Health Insurance
    Hearing Loss
    Injuries
    Insurance Adjusters
    Insurance Companies
    Knee Injuries
    Lawsuits
    Medical Expenses
    Medical Treatment
    Meeting With Your Attorney
    Personal Injury
    Police Reports
    Property Damage
    Proposition 213
    Punitive Damages
    Settlement
    Shoulder Injury
    Speed Limit
    Statute Of Limitations
    Value Of Case

    Archives

    November 2022
    July 2021
    April 2020
    November 2019
    September 2019
    July 2019
    March 2019
    August 2018
    May 2018
    January 2018
    October 2017
    July 2017
    May 2017
    March 2017
    January 2017
    December 2016
    October 2016
    July 2016
    May 2016
    February 2016
    December 2015
    November 2015
    October 2015
    September 2015
    July 2015
    June 2015
    May 2015
    April 2015
    February 2015
    January 2015
    November 2014
    September 2014
    August 2014
    July 2014
    June 2014
    May 2014
    April 2014
    March 2014
    January 2014
    December 2013
    November 2013
    October 2013
    September 2013
    August 2013
    July 2013
    June 2013
    May 2013
    April 2013
    March 2013
    February 2013
    December 2012
    November 2012
    October 2012
    September 2012
    August 2012
    July 2012
    June 2012
    May 2012
    April 2012
    March 2012
    February 2012
    January 2012
    December 2011
    November 2011
    October 2011
    September 2011
    August 2011

    by Robert Mansour

    Robert Mansour is a personal injury lawyer serving Santa Clarita, Valencia,
    Saugus, Canyon Country, Newhall, Stevenson Ranch, Castaic and surrounding
    communities.

 Home | Attorney Profile | Practice Areas | Client Reviews | Personal Injury Blog | Personal Injury Library | FAQ 
 Videos | Directions | Google Maps | Disclaimer | Contact Us

Visit our Google Business Page | Like Us on Facebook | Our Yahoo! Business Listing | Follow Us on Twitter  
Linked In Profile | Please give us a great review on Yelp | Our YouTube Channel | BrandYourself Profile
FAQ RSS Feed |  Blog RSS Feed | Library RSS Feed | Our Bing Local Business Listing | Cornell University Listing

Office hours are Monday through Friday, 9 am to 5 pm.  By appointment.  If you are trying to reach us after hours or on the weekends, the best way is to use the form on the "Contact" page or simply send an email to info@valencialawyer.com

* The information on this website does not create an attorney/client relationship.  It is not legal advice and is presented for general informational purposes only.  Always consult with a professional when handling legal matters as the law is constantly changing.

Law Office of Robert M. Mansour, 28212 Kelly Johnson Pkwy #110, Santa Clarita, CA 91355 (661) 414-7100
Picture