Today I spoke with a potential personal injury client. She told me she was in an accident several days ago. The insurance adjuster for the party at fault had contacted her and kept wanting to meet (no doubt to offer a paltry sum of money to quickly settle the case). After several calls, the client lost her cool and screamed and yelled at the insurance adjuster. I told her that wasn't a very wise thing to do. She seemed perplexed until I explained the adjuster is the very same person who may end up writing her a settlement check one day. I asked her, "Do you think your yelling and screaming made it more or LESS likely the adjuster will ever write you a check?"
An adversarial relationship with the insurance adjuster is rarely in your best interests. You can certainly disagree about many things (and you probably will), but it's generally better to maintain a civil and friendly relationship with the claims adjuster. Sometimes, a good relationship with an adjuster can make or break your chances of settling your personal injury case. In most cases, it leads to a more amicable settlement for all involved.
by Robert Mansour
Robert Mansour is a personal injury lawyer serving Santa Clarita, Valencia, Saugus, Canyon Country, Newhall, Stevenson Ranch, Castaic and surrounding communities.