In a recent post on my "Library" page, I ranted about insurance adjusters who view cases myopically. They refuse to see things from any other paradigm except their own.
Well, today I wrapped up a case with State Farm, and I must say, the adjuster (Chris) was a joy to deal with. He was always responsive and occasionally viewed the case from different points of view but stuck to his guns on other issues. However, when he stuck to his guns, he always explained his reasoning in a polite and reasoned manner.
I could tell Chris had reviewed the case carefully, looked at all the medical records, learned more about my client, and sought explanations when needed. I had to respect his decision because I could tell he was actually evaluating the case after digesting all the information - not based on a short-sighted or knee-jerk analysis - or blind allegiance to an insurance company. He worked very hard to try and resolve this case. I appreciated his dedication and hard work.
As you may know, I'm a former attorney for State Farm Insurance. I was a defense lawyer, defending the company and their insureds against personal injury cases. Chris and others like him restore my faith in insurance adjusters who understand their job is to evaluate cases fairly, without predisposition.
by Robert Mansour
Robert Mansour is a personal injury lawyer serving Santa Clarita, Valencia, Saugus, Canyon Country, Newhall, Stevenson Ranch, Castaic and surrounding communities.